Proto is a leader in inclusive chatbots and multilingual contact center automation in emerging markets. Our AI Customer Experience (AICX) solutions serve large central banks to small fintechs that require high-performance natural language understanding for under-resourced languages across Africa to Asia.
What is Proto?
Proto was founded in 2018 at the National Taiwan University to deliver impactful and effective conversational AI for under-served markets. We’ve grown across four verticals and over ten countries with the support of the Bill & Melinda Gates Foundation, Omidyar Network, RegTech for Regulators Accelerator, National Research Council of Canada, and the African Development Bank. Clients range from the central banks of the Philippines, Ghana, Rwanda, Zambia, and Côte d’Ivoire, to the leading alternative medicare provider in India, to fast-growing fintechs in Nigeria. Learn more at www.proto.cx.
2021 Africa Digital Financial Inclusion Facility Winner
2020 Alliance for Financial Inclusion Fintech Finalist
2019 Central Banking Fintech & Regtech AI Award Winner
2019 Alliance for Financial Inclusion Fintech Finalist
2019 iGaming Asia Congress Innovation Winner
2018 RegTech for Regulators Accelerator Chatbot Competition Winner
About the Team
Proto’s team is extremely global with 92% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female members working. We’re a remote team of self-starting and entrepreneurial NLP engineers, SaaS sales professionals, and digital nomads. Our management operates established processes for cross-cultural and timezone collaboration, while limiting Zoom to less than an hour a day
Roles and Responsibilities
Build/develop the application, server, services, and database that make up the foundational structure of a website
Acquire a complete understanding of our SaaS product suite
Be involved in end to end product development
Proactively improve the architecture and pay technical debts
Ensure the highest standards of quality are met
Maintain healthy code bade (maintainable, scalable, secure, bug free)
Collaborate with our product, QA and client support teams
Other tasks as assigned
2+ years developer team leadership
2+ years experience with API configuration experience for mobile SDK
Strong in Python 3 and Flask development, including in areas of multi-threading, asyncio and performance optimization
Strong relational database skills: writing complex SQL queries
Adept at finding the right tool for each task, avoiding the NIH syndrome
Experience with Docker
Experience with Continuous Integration and Test Automation (we use Gitlab Pipelines with docker-compose and pytest)
Sound knowledge of Webpack and Vue2
Sound knowledge of Websocket development
Excellent knowledge of SVG
Able to troubleshoot performance problems and memory leaks using Chrome/Firefox's developer tools
Background in natural language processing and/or computational linguistics
Previous experience in SaaS or AI companies
Fluency in multiple languages
Proto is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
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